Computers in the Workplace

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    The use of computers is essential in the insurance industry. The main purpose of insurance is to protect our assets and in the event of a loss, we report a claim. Insurance companies must have a database that includes auto claims, home claims, catastrophe claims and more. Technology is used in insurance to assist policyholders with filing a claim and for adjusters to handle them as well quickly and efficiently. 


    The functions of computers in the insurance industry are to store data or information and processing data/information. The employees that are handling claims have their own personal computer. They are required to keep their computers locked when they are away from their desk as there are customer’s personal information stored in a claims database that associates have access too. In order for the data to be processed or stored, the employees will input the data using their keyboards and mouse. Also, these employees retrieve the information with using their output devices such as a monitor, printer, and headphones.  


    It is important for employees in this type of environment to be computer literate because in order for an employee to assist policyholders with a claim then they need to know how to use a keyboard and mouse to enter information that the customer may give regarding a loss that has occurred. It is important for the employees to know how to send emails using Microsoft Outlook or communicate over Skype Business. Sometimes leadership will ask an employee to present data that they have found trending in regard to claims, in this situations an employee will need to know how to use such apps PowerPoint or Microsoft Excel to present their findings. 


    Artificial intelligence (AI) will impact insurance industries over the next ten years by the extensive adoption and integration of automation, deep learning, and external data ecosystems.  Chat bots are mostly used nowadays, and AI will provide predictive consulting to provide better customer service especially with everything is virtual. It will make the claim process easier and faster in case of a catastrophic event.  

References  

Balasubramanian, R., Libarikian, A., & McElhaney, D. (2021, July 1). Insurance 2030--the impact of AI on the future of Insurance. McKinsey & Company. Retrieved January 19, 2022, from https://www.mckinsey.com/industries/financial-services/our-insights/insurance-2030-the-impact-of-ai-on-the-future-of-insurance  

Basic functions of computer " easy explained. Digitalworld839.com. (2021, December 15). Retrieved January 19, 2022, from https://digitalworld839.com/functions-of-computer/  

 

 

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